Important Announcement: Evercade EXP Limited Editon Units Stolen In Robbery
Dear Evercade customers and fans,
I’m writing to inform you of some very sad news. In the early hours of yesterday morning, a lorry carrying Evercade EXP Limited Edition stock was subject to a suspected targeted robbery. Nobody was hurt in this criminal act, but a theft of our Limited Edition stock was carried out.
This stock was moving between warehouses for despatch to all UK, USA, and rest of world customers – all of the stock was taken in this terrible, possibly organised attack. EU stock was not affected and has arrived in Funstock’s European warehouse successfully.
Since learning of the crime, we have been tirelessly working behind the scenes, liaising with the Police, evaluating the situation, and defining a plan of action that we can communicate to our customers and fans as accurately and as quickly as possible.
This is especially devastating for our most committed fans who supported us with their pre-orders for our special Limited Edition version of the Evercade EXP. We feel this impact keenly and are determined to not let this situation overshadow the excitement around our new product launch. This is an unprecedented situation in the history of Blaze and Funstock and we deeply sympathize with all our fans and customers who are the victims of this theft.
We at Blaze are hugely frustrated and angry that this has occurred, and with these products so close to release the timing could not be worse. We have shared all the information, including evidence of theft, with the UK Police and we await news of their investigations. Whilst we are hopeful of recovering the stock, we expect this to be challenging and time consuming. We are working hard on making this right for Limited Edition customers. Please be aware that the EXP Limited Edition could only be purchased from Funstock.co.uk and is no longer on sale. Any other sources are likely stolen goods.
What happens next?
I have immediately started production on replacements for this stock at our factory and we will endeavour to get these into your hands as fast as humanly possible. We recognise that this will be disappointing for our customers and as a mark of our gratitude for their patience while we remanufacture the goods, we will be creating a list of “Heroes” which will be added to our EXP console credits, thanking those people that stuck by us at this time. We will also add a screen protector set into the reproduced goods and Funstock will include a 20% off voucher on a future order.
We firmly believe that the customers of Blaze and Funstock are victims here and we apologise for the impact this event will cause. We hope all our customers can join us in condemning the actions of these criminals and ensuring this event will not be allowed to stop our enjoyment of the classic gaming experience that Evercade provides.
Evercade EXP Limited Edition stock bound for UK, USA and other customers outside of the EU was stolen in the early hours of the 6th of December, whilst in transit for despatch.
When did this happen?
The crime took place during the early hours of December 6th. Blaze and Funstock were made aware later that morning and following police investigations and evaluation of the impact of the crime, immediately put motions in place to fulfill affected orders once the scale was known.
What stock is affected?
Evercade EXP Limited Edition orders on Funstock.co.uk outside of EU countries was stolen. This does not affect any standard white editions which will release as planned. Nor does it affect EXP Limited Editions ordered from EU countries.
The standard white Evercade EXP will be available from December 15th.
What are Blaze and Funstock doing about this?
Our customers are our number one concern. Blaze have immediately started reproduction of the affected stock and we aim to ship this as fast as possible to fulfill all orders and with the support of Funstock, providing updates to all affected customers.
What happens next?
If your order is affected, Funstock.co.uk will be in touch to inform you shortly and go through the next steps in fulfilling your order. Funstock will not ask customers to place another order or request any further transactions from customers.
How will I become an EXP “Hero”?
Funstock will email you to add your name will be added to the “Heroes” credits of the EXP console. You will be asked to submit this in January 2023 and this will apply to all Limited Edition customers.
Why not advise us earlier?
We were made aware of this yesterday morning. We waited to find out the exact details and to learn exactly what had been taken throughout the day. We then spoke with the Police, insurance and our factory to determine the best course of action. Since then we’ve been working out how best to make this right for customers as quickly as possible.
What do I do if I see suspicious stock?
If you see suspicious stock please email firstname.lastname@example.org. Please note that Funstock.co.uk is the only place where the Limited Edition was sold and any other third-party listing may be suspicious stock.
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